Skills & Competencies for Total Quality Administrator
Total Quality Administrator job profile
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Administers the organization's total quality programs and processes.
JOB RESPONSIBILITIES for Total Quality Administrator
Develops data collection processes to produce metrics used in the auditing and analysis of processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. Incorporates methodologies such as Six Sigma, Lean, or Kaizen in total quality activities. Typically is certified as Green Belt.
Total Quality Administrator SALARY RANGE
BASE 50%
$99,561
TOTAL 50%
$103,485
Job Level
P03
Job Code
RD14000153
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Total Quality Administrator Skills and Competencies List
10 general skills or competencies (Job family competencies) for Total Quality Administrator
1
Job Family Competencies –
Statistical Process Control
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains how to apply mathematical concepts to statistical process control efforts.
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Level 2 Behaviors
(Light Experience)
Identifies statistical process controls and in-process materials to a quality matrix.
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Level 3 Behaviors
(Moderate Experience)
Executes statistical process control techniques to control parameters during operations.
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Level 4 Behaviors
(Extensive Experience)
Manages the statistical process control system to prevent special causes of data variation.
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Level 5 Behaviors
(Mastery)
Develops key process indicators to measure improvements through statistical process control.
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2
Job Family Competencies –
Change Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains potential impacts and challenges of different change management processes.
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Level 2 Behaviors
(Light Experience)
Gathers input relating to change in business processes, goals, and methodologies.
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Level 3 Behaviors
(Moderate Experience)
Prepares and updates status reports of process changes to monitor progress.
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Level 4 Behaviors
(Extensive Experience)
Oversees change management projects to prioritize multiple tasks under tight deadlines.
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Level 5 Behaviors
(Mastery)
Leads the implementation of change management to improve performance measures.
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3
Total Quality Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Administrator
Proficiency Level - 4
5
Competency for -
Total Quality Administrator
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Total Quality Administrator
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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2
Core Competencies –
Project Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies fundamental project management tools and methodologies.
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Level 2 Behaviors
(Light Experience)
Compares different project management methodologies and recommends appropriate approaches.
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Level 3 Behaviors
(Moderate Experience)
Documents the project's standard operating procedures and leads discussions on areas for optimization.
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Level 4 Behaviors
(Extensive Experience)
Documents justification for project abandonment before completion.
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Level 5 Behaviors
(Mastery)
Fosters a sense of shared purpose within the project team.
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3
Total Quality Administrator
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Administrator
Proficiency Level - 4
5
Competency for -
Total Quality Administrator
Proficiency Level - 5
Summary of Total Quality Administrator skills and competencies
There are 0 hard skills for Total Quality Administrator.
10 general skills for Total Quality Administrator, Statistical Process Control, Change Management, KaiZen, etc.
9 soft skills for Total Quality Administrator, Business Process Improvement, Project Management, Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Administrator, he or she needs to be proficient in Business Process Improvement, be proficient in Project Management, and be skilled in Attention to Detail.
10 general skills for Total Quality Administrator, Statistical Process Control, Change Management, KaiZen, etc.
9 soft skills for Total Quality Administrator, Business Process Improvement, Project Management, Attention to Detail, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Administrator, he or she needs to be proficient in Business Process Improvement, be proficient in Project Management, and be skilled in Attention to Detail.
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